Messaging Guests

Sending messages to guests using custom messages or message template, group messages, etc.

15 articles in this collection
Written by James Wood and Paige Schoffler

Ivy Translation Widget (Powered by Google)

Written by James Wood
Updated over a week ago

Scheduled Messages

How to Snooze or Delete Scheduled Messages

Written by James Wood
Updated over a week ago

Message statuses

Understanding Whether a Message Was Delivered

Written by James Wood
Updated over a week ago

Group Messages

How to reach multiple guests at once

Written by James Wood
Updated over a week ago

Sending a message to my guests

How to send messages to your guests

Written by James Wood
Updated over a week ago

Assigning, accepting and resolving messages

I was just assigned a message, how do I accept and take action?

Written by James Wood
Updated over a week ago

Message Templates

How to setup or create message templates

Written by James Wood
Updated over a week ago

Smart Suggestions

Written by James Wood
Updated over a week ago

Responding to guests' messages

How to resolve, accept, and assign messages as well as reply to the guests

Written by Paige Schoffler
Updated over a week ago

Pre-arrival Messaging

Why to use pre-arrival messaging and how to enable this feature

Written by Paige Schoffler
Updated over a week ago

Guest Profiles / Write Internal Notes

How to view a guest's profile

Written by James Wood
Updated over a week ago

REMOVE / EDIT A GUEST'S VISIT & UNSUBSCRIBING A GUEST

Edit a guest's visit

Written by James Wood
Updated over a week ago

Assigning a Message

How do I assign a message to my staff?

Written by Paige Schoffler
Updated over a week ago

Guest Do Not Wish To Receive Messages From Ivy

How can I remove a guest?

Written by Paige Schoffler
Updated over a week ago

Ivy Responded Incorrectly - Flag a message

What is flagging and how do I use it to improve Ivy

Written by Paige Schoffler
Updated over a week ago