Messaging Guests

Sending messages to guests using custom messages or message template, group messages, etc.

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15 articles in this collection
Written by James Wood and Adam Thomas

Ivy Translation Widget (Powered by Google)

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Written by James Wood
Updated over a week ago

Scheduled Messages

How to Snooze or Delete Scheduled Messages
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Written by James Wood
Updated over a week ago

Message statuses

Understanding Whether a Message Was Delivered
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Written by James Wood
Updated over a week ago

Group Messages

How to reach multiple guests at once
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Written by James Wood
Updated over a week ago

Sending a message to my guests

How to send messages to your guests
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Written by James Wood
Updated over a week ago

Assigning, accepting and resolving messages

I was just assigned a message, how do I accept and take action?
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Written by James Wood
Updated over a week ago

Message Templates

How to setup or create message templates
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Written by James Wood
Updated over a week ago

Smart Suggestions

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Written by James Wood
Updated over a week ago

Responding to guests' messages

How to resolve, accept, and assign messages as well as reply to the guests
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Written by Adam Thomas
Updated over a week ago

Pre-arrival Messaging

Why to use pre-arrival messaging and how to enable this feature
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Written by Adam Thomas
Updated over a week ago

Guest Profiles / Write Internal Notes

How to view a guest's profile
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Written by James Wood
Updated over a week ago

REMOVE / EDIT A GUEST'S VISIT & UNSUBSCRIBING A GUEST

Edit a guest's visit
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Written by James Wood
Updated over a week ago

Assigning a Message

How do I assign a message to my staff?
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Written by Adam Thomas
Updated over a week ago

Guest Do Not Wish To Receive Messages From Ivy

How can I remove a guest?
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Written by Adam Thomas
Updated over a week ago

Ivy Responded Incorrectly - Flag a message

What is flagging and how do I use it to improve Ivy
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Written by Adam Thomas
Updated over a week ago