Ivy Chat Console & Guest Management

How to navigate the staff console. Check Guests in and out. Edit visits, Search for guests. Filter the guest list

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23 articles in this collection
Written by Adam Thomas and Jack Smith

Staff Chat

Communicate and chat with your Staff
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Written by Adam Thomas
Updated over a week ago

One-Click Resolve

A faster way to resolve messages
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Written by Jack Smith
Updated over a week ago

The Staff Console

A Birds-Eye View of Ivy
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Written by Adam Thomas
Updated over a week ago

Inbox View

How to quickly find conversations and guests using Ivy's Inbox view.
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Written by Jack Smith
Updated over a week ago

Staff Console Navigation

Understanding the Staff Console
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Written by Adam Thomas
Updated over a week ago

Checking Guests In and Out

How to Manually Check Guests In and Out of Ivy
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Written by Adam Thomas
Updated over a week ago

Check a Guest Out

How to manually check a guest out of Ivy
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Written by Adam Thomas
Updated over a week ago

Guest Self Check In

Pre arrival self check in
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Written by Adam Thomas
Updated over a week ago

Verifying a Guest

How to move a guest from ‘Unverified’ to ‘Checked In’
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Written by Jack Smith
Updated over a week ago

Search for a Guest

How to search for a guest
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Written by Adam Thomas
Updated over a week ago

Share a Guest Visit

How to send a link to a guests' conversation
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Written by Adam Thomas
Updated over a week ago

Tagging Guests

How to tag guests
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Written by Adam Thomas
Updated over a week ago

Sort and Filter the Guest List

How to sort and filter different views of the guest list
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Written by Adam Thomas
Updated over a week ago

Guest Tabs: Checked In, Scheduled, Unverified, and Checked Out

A description of the guest lifecycle through the different tabs
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Written by Adam Thomas
Updated over a week ago

Search Checked-out Guests

How to find a guest that is already checked out
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Written by Adam Thomas
Updated over a week ago

Guest Ratings & Guest Information

How do indicate a guest's experience by color and numbers
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Written by Adam Thomas
Updated over a week ago

Compose Message Field

How to write and send a message to your guests
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Written by Adam Thomas
Updated over a week ago

Conversation Tool Bar

How to take action and make edits to a guest profile
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Written by Adam Thomas
Updated over a week ago

Guest Pane

Where to see a list of all your guests
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Written by Adam Thomas
Updated over a week ago

Conversation Pane

Where to see and have conversations with guests
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Written by Adam Thomas
Updated over a week ago

Dashboard Options

Navigating Active Guests, Checked In, Scheduled, Unverified and Checked Out Guests
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Written by Adam Thomas
Updated over a week ago

Console Options (Three Dots)

Staff Console, Check In and Self Check In
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Written by Adam Thomas
Updated over a week ago

Help Center & Live Chat

Getting help with Ivy's Support Team
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Written by Adam Thomas
Updated over a week ago