Property Management System (PMS) integration with Ivy is specific to each individual PMS.
Here are some best practice guides that can be applied across all PMS integrations:
- Send the file every 15-30 minutes
- Update a guest's record when they check out
- Every file sent must contain the following required fields:
Guest Mobile Number
Check in Date & Time
Check Out Date & Time
- It is recommended to include the following fields:
Reservation Status (Checked In, Checked Out, Arriving, Cancelled, etc.)
Room Rate (in cents instead of dollars, so 12356 instead of $123.56)
Optional: Any fields that would help agents better serve guests or help drive promotions such as booking channel, VIP status, membership level, etc.