Each guest request that requires staff attention will trigger a series of alerts so that no guest requests goes unanswered!

Alerts include:

There are in-app alerts that trigger immediately for each request, as well as email and text escalation alerts that can be setup and customized to fit the needs of each individual property.

The Priority Bell, located in the top right hand corner of the staff console, is the recommended notification center for all incoming guest requests as it displays a prioritized list of recent guest requests.

By selecting the name from the Priority Bell dropdown, you will be directed to whichever tab the guests conversation is located.

If you have not found the information you’re looking for here, check out the individual help articles with step by step instructions or reach out to an Ivy Live Support agent for further assistance!

Did this answer your question?