You can Check Out a guest at any point by following the directions below. 

IMPORTANT - this is not how to unsubscribe a guest from receiving additional texts from Ivy and can result in the guest receiving additional welcome texts depending on the specific Property Management System integration. (See Unsubscribe/Opt Out for more information).

  • Select the guest name that you would like to check out of Ivy so that the guests’ message conversation appears on the screen.
  • Select the CHECK OUT ICON located on the top right directly above the guests’ message conversation.
  • Select Check Out to confirm.
  • Select OK to return to the staff console.

If you have not found the information you’re looking for here, please reach out to an Ivy Live Support agent for further assistance!

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