Navigate to the Dashboard by clicking the icon on the left side of the screen.

Next, select DASHBOARD, MANAGE and then USERS.


To add a new user:

  1. Scroll down to see a list of existing users on the account.
  2. Enter the NAME, EMAIL ADDRESS, and MOBILE PHONE NUMBER for the new user you wish to add in the appropriate fields. 
  3. If the new user will not receive escalation alerts by text, you can enter a randomly selected (555) area code phone number to bypass the error message.
  4. Select the Manager box if the new user will require manager level access (Add, edit, and remove new users as well as setup Message Templates).
  5. Select SAVE.


If you have not found the information you’re looking for here, please reach out to an Ivy Live Support agent for further assistance!

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