Navigate to the Dashboard by clicking the icon on the left side of the screen.
Next, select DASHBOARD, MANAGE and then USERS.
To add a new user:
- Scroll down to see a list of existing users on the account.
- Enter the NAME, EMAIL ADDRESS, and MOBILE PHONE NUMBER for the new user you wish to add in the appropriate fields.
- If the new user will not receive escalation alerts by text, you can enter a randomly selected (555) area code phone number to bypass the error message.
- Select the Manager box if the new user will require manager level access (Add, edit, and remove new users as well as setup Message Templates).
- Select SAVE.
If you have not found the information you’re looking for here, please reach out to an Ivy Live Support agent for further assistance!