When messaging with guests in Ivy, it's very likely that you'll receive service requests and work orders. Thanks to the magic of the Ivy <-> Quore integration, handling these kinds of requests is easy! You can create, assign and track service tickets, all without having to leave Ivy.
Here's how it works:
A guest messages into Ivy with a service request or a work order. Rather than automatically answering the guest with a smart response, Ivy will instead pass this request along to your team:
Click the Ticket button just beneath the guest's message to create a new Quore ticket. Selecting this option will open a pop-up menu:
Use the Room dropdown menu to select the Room number.
The Ticket Type dropdown menu allows you to specify whether this ticket is a Work Order or a Service Request. Selecting either of these options will expand the pop-up menu with a few new fields:
Navigate through each dropdown menu to select the most relevant categories and best classify the ticket.
By default, the Description field will auto-populate with the guest's message. Please feel free to edit or add to this field as needed.
If you'd like to create a second ticket concurrently, please select the blue plus button at the bottom of the pop-up window.
Lastly, click on the Submit button, and Ivy will automatically create a new ticket in Quore!
If you have any questions or would like some assistance with Quore ticketing, please reach out to your Customer Success Manager (or contact email@example.com)
If you use Quore at your hotel and would like to integrate it with Ivy, please reach out to your Customer Success Manager for further discussion about this add-on feature.