Ivy isn't just about commuting with your guests - Now, agents and managers have the ability to communicate internally on a one to one or a group basis, all under one view in your Ivy Portal. Forget about walkie-talkies and picking up the phone, Ivy Chat will help streamline tasks and internal discussions.
Adding a New User
A person must be added into your Ivy instance and have Manager access to be able to chat with other teammates.
Navigate to the Setup Wizard view and select the "Team" view
Add new manager or agent where they will automatically be added to the chat and identified by their initials (first and last)
Opening Staff Chat
Navigate to the chat console
The collapsed Staff Chat will appear on the right hand side of the console
If the Staff Chat bar does not appear by default, navigate to the menu and select "Staff Chat"
Messaging a Team Member:
Messaging a Team Member
Click on a team member’s icon to start messaging
Type message in the input bar at the bottom of the chat window
Press the “face” button to select emojis
Press the “send” button to send message
Creating a Group Chat
Press the create group button
Enter the group name
Select the participants