When working in Ivy, it's always wise to answer and resolve messages as quickly as possible. To help with this, we implemented the One-Click Resolve feature.
Using One-Click Resolve couldn't be easier — when a message needs to be resolved, you'll first want to answer the message and take any necessary action to handle the guest request. Then, simply click the "Resolve" button just beneath the message.
You'll notice that the message turns blue, and you get a message letting you know that it was resolved. That's it! No need to categorize the message or assign to a teammate, as you often had to do in older versions of Ivy.
If you have any questions about One-Click Resolve or any other Ivy features, please don't hesitate to reach out to your CSM.