Smart Responses

Smart responses are messages that are automatically sent by Ivy, usually in response to a question from a guest. 

For example, if the guest asks “What is the Wifi password?” Ivy might answer “The password is ‘hotel123.’” No need for your staff to get involved!

Smart responses are designed to automatically provide guests with the answers to commonly asked questions and requests, freeing up time for your staff to handle the harder, more sensitive issues.

If you’d like to change the behavior or copy of a smart response, please reach out to a member of the Go Moment team by clicking the Ivy logo in the bottom left side of the screen.

Message Templates

Message templates are pre-made messages that you can use to make chatting with guests more efficient. If you find yourself typing the same message over and over, you can save a lot of time by making the message into a template.

Once a template has been created, you can select by clicking the scroll icon in the bottom right side of the chat box.

To create a custom template, please follow these instructions:

  1. Open the Staff Dashboard by clicking the icon on the left side of the screen. 
  2. Click the Manage button and select the Template option.
  3. Once you’re in the Template page, you can add new templates by clicking the button at the top of the page, or you can edit one of the templates you’ve already made.
  4. Remember to click the Save button at the bottom to save your work.


If you ever have any questions regarding smart responses or message templates, please don’t hesitate to reach out to a member of the Go Moment staff.

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