To change your username, select TRIPLE BAR MENU ICON in the top left corner of your screen.

Click on your email address or user initials in the GREEN CIRCLE to open the settings menu.

Click SETTINGS

Enter the new name you wish to update your account with and your current password.

Click SAVE to update

If you have not found the information you’re looking for here, please reach out to an Ivy Live Support agent for further assistance!

HOW TO CHANGE MY PASSWORD

If you know your existing password, you can change it anytime. If you don't know your password and are unable to login, you can also reset your password.

To change your existing password, select TRIPLE BAR MENU ICON in the top left corner of your screen.

Click on your email address or user initials in the GREEN CIRCLE to open the settings menu.

Click SETTINGS

Enter your your new and existing passwords

Click SAVE to update

If you have not found the information you’re looking for here, please reach out to an Ivy Live Support agent for further assistance!

HOW TO RESET MY PASSWORD

To reset your password, navigate to the login page at https://rev1.gomoment.com/users/sign_in.

Select FORGOT PASSWORD.Enter your email address and click SUBMIT.

Follow instructions provided in the email you will receive shortly to reset your password and login.

If you have not received the email to reset your password within 5 minutes, check your spam folder, or reach out to an Ivy Live Support agent for further assistance!

FORGOT PASSWORD - What to do if yo forget your password

  1. In the event you forgot your password, navigate to the home screen (while logged out) and click the red FORGOT PASSWORD button.

2. On the following page enter the email for the account for which you wish to recover the password. Click the green 'SUBMIT' button to continue.

3. Then you will see the following screen below:

4. Next, access your email and follow the instructions on resetting your password. Click on Change my password to continue.

5. After clicking the link in the email you will be redirected to the following page. Enter your new password in both fields and click on the green 'SAVE' button to continue.

6. Once your password is successfully updated, you will receive the following confirmation message:

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