Pre-arrival messaging is a great tool to open up the line of communication with your guests before they even step onto your property. With pre-arrival messaging, a specific time can be set before your guests’ arrival times in which Ivy will send your guests a welcome message. This feature enables your guests to view you as a resource during their stay and is especially useful in order to:

  • Coordinate airport shuttle/transportation

  • Book excursions or experiences pre-arrival 

  • Become aware of guests’ allergies to things in the room

Here is an example of what a pre-arrival message for your hotel could look like:

Connect with your customer success manager in order to enable this feature!

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