Guest Tile Alerts

You will see a little red alert on the guest tile on the Guest Pane. This is just a convenient visual, so you can see the alerts by guest. 

Issue: Resolved Messages Still Show an Alert  

Follow these troubleshooting steps to remove the alert that is stuck after you resolved it: 

  1. Click on the Edit Visit icon at the top right of the guest conversation

  1. Click save and notification should disappear

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